Privacy Policy

Last Updated: December 2, 2025

Your privacy is important to us. This Privacy Policy explains how FlutterChatIO collects, uses, discloses, and safeguards your information when you use our live chat service for Flutter applications.

1. Information We Collect

1.1 Information You Provide Directly

When you register for and use FlutterChatIO, we collect information you provide directly to us:

• Account Information: Email address, password (encrypted), and company or organization name
• Payment Information: When you subscribe to a paid plan, payment details are collected and processed by our payment processor, Stripe. We do not store your full credit card number.
• Slack Workspace Information: When you connect your Slack workspace, we receive your workspace ID, bot tokens, and channel information
• Support Communications: Any information you provide when contacting our support team

1.2 Information Collected Automatically

We automatically collect certain information when you use our service:

• Chat Data: Messages sent between your Flutter app users and your team via Slack, including text content, timestamps, and any file attachments
• Device Information: Device type, operating system, app version, and unique device identifiers from your mobile app users
• Usage Information: API usage statistics, connection logs, feature usage patterns, and service performance metrics
• Log Data: IP addresses, browser type, access times, pages viewed, and error logs

1.3 Information from Third Parties

We may receive information about you from third parties:

• Slack: User profile information and workspace data when you authorize our Slack integration
• Google: Basic profile information if you sign in using Google OAuth
• Payment Processors: Transaction status and subscription information from Stripe

2. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our service:

2.1 Essential Cookies

These cookies are necessary for the service to function and cannot be disabled. They include:

• Session cookies to keep you logged in
• Security cookies to prevent fraud and protect your account

2.2 Analytics Cookies

We use analytics to understand how visitors interact with our service. This helps us improve our features and user experience.

2.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Facilitate real-time chat between your Flutter app users and your Slack workspace, process messages, and deliver notifications
• Account Management: Create and manage your account, authenticate users, and process payments
• Customer Support: Respond to your inquiries, provide technical assistance, and resolve issues
• Service Improvement: Analyze usage patterns, identify trends, and enhance features and performance
• Security: Detect, prevent, and address fraud, abuse, and security threats
• Communications: Send you service-related announcements, updates, and promotional messages (with your consent where required)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you direct us to do so, such as when you connect your Slack workspace or authorize third-party integrations.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Slack Technologies: To deliver messages to your Slack workspace
• Amazon Web Services: For cloud hosting, database, and infrastructure services
• Stripe: For payment processing and subscription management
• Google: For authentication services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If FlutterChatIO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

4.5 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

5. Sub-processors

We engage certain third-party sub-processors to assist in providing our services. These sub-processors have access to personal information only to perform specific tasks on our behalf and are obligated to protect it.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for 30 days after account deletion to allow for recovery
• Chat Messages: Retained for the duration of your subscription. You may request deletion of specific conversations at any time
• Payment Records: Retained for 7 years to comply with tax and accounting requirements
• Usage Logs: Retained for 90 days for security and debugging purposes
• Support Communications: Retained for 2 years to provide consistent support

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in Transit: All data transmitted using HTTPS/TLS encryption
• Secure WebSockets: Real-time connections secured with WSS protocol
• Password Security: Passwords encrypted using industry-standard hashing algorithms
• Access Controls: Strict access controls and authentication for all systems
• Infrastructure Security: Hosted on AWS with enterprise-grade security
• Regular Audits: Ongoing security monitoring and assessments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Update

You can access and update your account information through your dashboard at any time.

8.2 Data Export

You can request an export of your data by contacting our support team. We will provide your data in a structured, commonly used format.

8.3 Account Deletion

You may request deletion of your account and associated data by contacting us. We will delete your data within 30 days, except where retention is required by law.

8.4 Communication Preferences

You can opt out of promotional communications by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

8.5 Disconnect Integrations

You can disconnect your Slack workspace at any time through your dashboard, which will stop new conversations from being created.

9. International Data Transfers

FlutterChatIO is operated from the United Arab Emirates, with infrastructure hosted by Amazon Web Services. Your information may be transferred to and processed in countries other than your country of residence, including the United States.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

Legal Basis for Processing: We process your personal data based on:

• Performance of a contract (providing our services to you)
• Legitimate interests (improving our services, security)
• Legal obligations (compliance with laws)
• Your consent (where specifically requested)

To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale of your personal information. Note: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at [email protected] or through your account dashboard.

12. Children's Privacy

FlutterChatIO is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email or through a notice on our service
• Provide a summary of key changes

Your continued use of FlutterChatIO after changes become effective constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: