Terms of Service

Last Updated: November 29, 2025

These Terms of Service ("Terms") govern your access to and use of FlutterChatIO ("Service"), provided by Sirius Corporate Services Provider. By using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using FlutterChatIO, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using the Service.

2. Description of Service

FlutterChatIO provides a real-time live chat service that enables Flutter mobile application users to communicate with support teams via Slack. The Service includes:

• WebSocket-based real-time messaging infrastructure
• Flutter SDK for mobile app integration
• Slack workspace integration for team communication
• Conversation management and history
• API access for developers

3. Account Registration and Security

3.1 Account Creation

To use FlutterChatIO, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain and update your account information
• Have the authority to bind your organization to these Terms

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your API tokens are kept secure and not exposed publicly

4. Acceptable Use

4.1 Permitted Use

You may use FlutterChatIO to:

• Provide customer support within your Flutter mobile applications
• Communicate with your app users in real-time
• Integrate the Service into your legitimate business operations

4.2 Prohibited Use

You may not:

• Use the Service for any illegal or unauthorized purpose
• Transmit malware, viruses, or malicious code
• Spam, harass, or abuse other users
• Reverse engineer, decompile, or disassemble the Service
• Attempt to gain unauthorized access to our systems
• Use the Service to violate any applicable laws or regulations
• Resell or redistribute the Service without authorization
• Exceed API rate limits or abuse system resources
• Use automated systems to scrape or collect data from the Service

5. Slack Integration

FlutterChatIO integrates with Slack through their official API. By connecting your Slack workspace:

• You authorize FlutterChatIO to access your Slack workspace according to the permissions you grant
• You agree to comply with Slack's Terms of Service
• You understand that Slack's availability affects FlutterChatIO functionality
• You can revoke access at any time through your Slack workspace settings

6. Subscription and Payment

6.1 Free Tier

We offer a free tier with limited monthly conversations. Usage limits and features are displayed in your dashboard.

6.2 Paid Plans

Paid subscription plans may include:

• Increased conversation limits
• Priority support
• Advanced features
• Custom integrations

6.3 Billing

For paid plans:

• Subscriptions are billed monthly or annually in advance
• Prices are displayed in USD unless otherwise specified
• Payment must be made by credit card or other approved methods
• You authorize us to charge your payment method automatically

6.4 Refunds

Refunds are provided at our discretion. Generally, we do not provide refunds for partial months of service.

7. Data and Privacy

7.1 Your Data

You retain all rights to your data. We process your data as described in our Privacy Policy.

7.2 Data Backup

While we perform regular backups, you are responsible for maintaining your own backups of critical data.

7.3 Data Deletion

Upon account termination, we will delete your data within 30 days unless legally required to retain it.

8. Intellectual Property

8.1 Our Rights

FlutterChatIO and all related technology, including but not limited to software, APIs, documentation, and trademarks, are owned by Sirius Corporate Services Provider or our licensors. These Terms do not grant you any ownership rights.

8.2 Your Rights

You retain all rights to your content and data. By using the Service, you grant us a limited license to process your data solely to provide the Service.

8.3 Feedback

Any feedback, suggestions, or ideas you provide about FlutterChatIO become our property, and we may use them without obligation to you.

9. Service Availability and Support

9.1 Uptime

While we strive for high availability, we do not guarantee uninterrupted service. We may perform maintenance with or without notice.

9.2 Support

Support is provided through your account dashboard. Response times vary based on your subscription plan.

9.3 Service Modifications

We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

10. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use the Service
• Unauthorized access to your data or transmissions
• Third-party conduct or content on the Service
• Slack service interruptions or limitations

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify and hold harmless Sirius Corporate Services Provider, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or data processed through the Service

12. Term and Termination

12.1 Term

These Terms remain in effect while you use the Service.

12.2 Termination by You

You may terminate your account at any time through your dashboard settings.

12.3 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• You fail to pay applicable fees
• We are required to do so by law
• We cease providing the Service

12.4 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• You will no longer be charged for subscription fees
• Your data will be deleted within 30 days
• Provisions that by their nature should survive will remain in effect

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be resolved in the courts of Dubai, United Arab Emirates.

13.3 Informal Resolution

Before filing a claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sirius Corporate Services Provider regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, natural disasters, or failures of third-party services.

16. Contact Information

For questions about these Terms or the Service, please contact us through your account dashboard or at:

17. API Terms

17.1 API Access

Access to our API is subject to:

• Rate limits based on your subscription plan
• Proper authentication using API tokens
• Compliance with API documentation and best practices

17.2 API Changes

We may modify or deprecate API endpoints with reasonable notice. We will provide migration guides for breaking changes when possible.

17.3 API Abuse

Excessive API usage, attempts to circumvent rate limits, or other abuse may result in temporary or permanent suspension of API access.

By using FlutterChatIO, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.